FREQUENTLY ASKED QUESTIONS + POLICIES
WHEN IS THE TRIP?
4 days / 3 nights: JUNE 8 – 11, 2023
Note: Travelers have the option to add an extra day (6/7/23) for an additional fee.
CAN WE COME A DAY EARLY?
YES.Yes, for an additional fee, Nxlevel Travel can book your resort arrival for JUNE 7th, 2023. See pricing.
HOW MANY TRIP OPTIONS ARE THERE?
Travelers will have the option to choose between to TWO adjacent resort options and the length of their stay.
We will be staying at the RIU SANTA FE and RIU PALACE. These hotels are are right next door to each other, (roughly a 1 minute walk).
HOW MUCH IS THE TRIP?
The cost of the trip will vary based on what option you choose. See pricing options here
WHEN ARE DEPOSITS DUE?
Non-refundable deposits are due November 25, 2022.
WHERE ARE WE STAYING?
We will be staying at the RIU GUANACASTE and RIU PALACE. These hotels are are right next door to each other, (roughly a 1 minute walk). Guests staying at the RIU PALACE have access to all facilities and activities at the RIU GUANACASTE.
HOW FAR APART ARE RIU SANTA FE AND RIU PALACE?
The resorts are right next door from each other, about a 1 minute walk. All guests of RIU PALACE have FULL access to all facilities at RIU SANTA FE!
WHO CAN PARTICIPATE IN NXLEVEL TRAVEL EVENTS?
Only individuals who make hotel arrangements through NxlevelTravel will be eligible to participate in NxlevelTravel hosted events during this trip.
WHAT IS YOUR REFUND POLICY?
All deposits and payments are non-refundable. Deposits and installments are non-transferrable. We encourage reviewing all details here on the website prior to making payments. No refunds will be given under any circumstances.
WHO BOOKS THE FLIGHTS?
Travelers are responsible for booking their own flights to (SJD) Los Cabos International Airport.
Does Nxlevel Travel provide Flights for this particular trip?
NO. Based on our traveler’s responses from our past alumni trips to the islands, we have learned that they prefer more control over their flight options. Additionally, many travelers wanted to be able to use points and/or vouchers to book their flights. Because of this, we will put flights solely in the hands of all our travelers. This way, the traveler can book the exact times and departure airport they desire.
WHAT AIRPORTS DO WE FLY INTO?
What are the best websites to search for flights?
Can I change my hotel at a later date after I have selected one?
Once you make a resort selection, you CANNOT change to the other. Therefore please make sure yourself and your roommate are selecting the correct resort.
DO I NEED A PASSPORT?
YES. You will need a passport to travel to Mexico. If you do not have a passport, we encourage you to apply for one TODAY!
HOTEL SUBSTITUTIONS BY NXLEVEL TRAVEL
Depending on the number of travelers that signs up, Nxlevel Travel reserves the right to move to a different resort as long as it is in the same rating class or higher)
WHAT IS YOUR COVID-19 POLICY?
Our full COVID-19 Policy is listed here. Each traveler agrees to the terms of this agreement upon paying deposits or full balances.
DO YOU OFFER TRAVEL INSURANCE?
Nxlevel Travel does not offer travel insurance. However it is strongly recommended. While not everything is covered under travel insurane, it is an extremely wise option for travelers. We recommend purchasing through Allianz. Any personal issues that arise that require you to inquire about coverage should be directed to your travel insurance company, not Nxlevel Travel. All deposits and payments to Nxlevel Travel are final and non-refundable.